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FAQ

What are the main differences between RIXI's dental chair series?

RIXI offers various dental chair series to meet different needs. Our flagship A3 series features advanced ergonomics and digital integration. The S series balances functionality and affordability, while the N series is known for its reliability and simplicity. Each series is designed to cater to different practice requirements and budgets.

We implement a rigorous quality control process throughout our manufacturing. This includes:
  • Strict supplier selection and material quality checks
  • 100% inspection of critical components
  • In-process quality control at key production stages
  • Final product testing and inspection
  • Digital management system for full production traceability
Our commitment to quality is reflected in our ISO 9001 and ISO 13485 certifications.

To become a RIXI distributor, please contact our international sales team at rixi@riximedical.com. We’ll evaluate your market potential, business experience, and alignment with our brand values. Successful applicants will receive comprehensive support including product training, marketing materials, and ongoing technical assistance.

RIXI offers extensive customization options including:
  • Upholstery colors and materials
  • Handpiece configurations
  • Additional features like built-in scalers or curing lights
  • Chair mounting options
  • Control panel layouts
Contact our sales team for a full list of customization possibilities.
RIXI complies with international standards including:
  • ISO 9001 for quality management
  • ISO 13485 for medical device quality management
  • CE marking for European market compliance
  • Additional certifications specific to various international markets

RIXI provides a 12-month warranty for our dental chairs, covering manufacturing defects and malfunctions under normal use. This includes parts and labor. Specific components may have extended warranties. Please refer to your product manual or contact our customer service for detailed warranty information.

Delivery times vary depending on the order size and customization requirements. For standard models:
  • Small orders (1-5 units): Typically 1 week
  • Larger orders (full container): Usually 2-4 weeks
Custom orders may require additional time. We strive to provide accurate delivery estimates with each order confirmation.

While RIXI doesn’t directly provide installation services worldwide, we offer comprehensive installation guides and video tutorials. For our authorized distributors, we provide training on installation procedures. In some regions, our distributors may offer installation services – please check with your local RIXI representative.

We recommend daily cleaning and disinfection of external surfaces. Monthly checks of water lines, air filters, and moving parts are advised. Annual professional maintenance is ideal for optimal performance and longevity. Refer to your product manual for detailed maintenance schedules and procedures.

Yes, RIXI dental chairs are designed with industry-standard connections, allowing integration with a wide range of dental equipment from various manufacturers. However, for optimal performance and compatibility, we recommend consulting with our technical team when planning integrations with third-party equipment.

 

Our minimum order quantity varies depending on the product and your distributor status. For direct purchases:
  • New customers: Typically 5-10 units
  • Established distributors: Can order in smaller quantities
We’re flexible and can discuss options based on your specific situation. Contact our sales team for more information.
New distributors receive comprehensive support including:
  • Initial product training (online or in-person)
  • Marketing materials and brand guidelines
  • Technical documentation and troubleshooting guides
  • Regular product updates and webinars
  • Dedicated account manager for ongoing support

RIXI is committed to environmental responsibility. Our chairs are designed for longevity, reducing waste. We use eco-friendly materials where possible and our manufacturing processes focus on energy efficiency and waste reduction. We’re continually working to improve our environmental impact across our operations.

With proper maintenance and care, a RIXI dental chair can last 10-15 years or more. Many of our chairs remain in service well beyond this timeframe. Regular maintenance, as outlined in the product manual, is key to maximizing the lifespan of your RIXI dental chair.

RIXI dental chairs incorporate numerous safety features, including:
  • Anti-collision systems to prevent pinching
  • Emergency stop functions
  • Low-voltage electronics for patient safety
  • Stable base design to prevent tipping
  • Smooth, rounded edges to prevent injuries
  • Easy-to-clean surfaces for infection control
All our chairs comply with international safety standards for medical devices.